Punjab National Bank Invites Application for Internal Ombudsman Recruitment 2022

Vacancy Circular No:

Punjab National Bank
invites applications for recruitment of Internal Ombudsman

Internal Ombudsman

Number of Vacancy: 1 Posts

Educational Qualification: Retired Staff

Applications Are Invited For Appointment To The Post Of Internal Ombudsman (Io) On Contract Basis

1. Name of the Post: Internal Ombudsman

2. Essential:

a) The eligible person should be retired or serving officer, not below the rank of Deputy General Manager or equivalent of another bank/ Financial Sector Regulatory Body, other than Punjab National Bank/eOBC/eUNI.

b) The eligible person should have experience of minimum seven years of working in areas such as banking, regulation, supervision, payment and settlement system and/or consumer protection etc.

c) The appointment of Internal Ombudsman will be purely contractual in nature and for a period of three years without any extension.

3. Contract Amount (Remuneration): The contract amount shall be fixed Rs. 1, 25,000/- per month subject to deduction of taxes applicable.

4. Location: The office of the Internal Ombudsman shall be at Head Office Building with optimum infrastructure to work. Further, Bank may also utilize/Depute him anywhere in the country where Bank has its offices.

5. Job Profile: The scope and role of the IO shall be as per Internal Ombudsman Scheme 2018 of RBI. IO shall be reporting directly to Managing Director & CEO or Executive Director of the Bank and shall be the focal point for internal Grievance Redressal System in terms of Damodaran Committee recommendations so that a minimum number of complaints are escalated to RBI Ombudsman and minimize exigencies of Awards against the Bank. IO will help in strengthening customer confidence in the internal redressal mechanism.