NISG Recruitment 2022 for Helpdesk Executive

Vacancy Circular No:

National Institute of Smart Government (NISG)
invites applications for recruitment of Helpdesk Executive

Helpdesk Executive

Number of Vacancy: 1 Posts

Educational Qualification: B.A, B.Com, LLB

1. Position: Helpdesk Executive

2. Project: UTTARA

3. Job Objective:

a. The job holder will be responsible for providing technical assistance and support related to computer systems, hardware, and software. They will also be responsible for answering queries and addressing system and user issues in a timely and professional manner.

b. He/ She may be used in other projects of Digital India as well, whenever required.

4. Primary Responsibilities:

a. Handle customer complaints, provide appropriate solutions and alternatives within the time limits

b. Follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents.

c. Provide accurate, valid, and complete information by using the right methods/tools

d. Liaison with development team for identifying ongoing issues, manage response and help development team during resolving the issues.

4. Essential Qualification:Graduate in Law/ English/ Journalism/ Economics/ Commerce/ any stream from a recognized University

5. Required Experience:

a. 0-3 years of experience with zeal to handle customer queries and resolve in time bound manner. Familiarity with MS office, reporting and documentation. 

b. Social Media exposure will be added advantage. Excellent verbal and written English and Hindi Language. Experience in customer support

c. Time-management skills and the ability to work under pressure. Commitment to the organization’s goals and values

5. Disclaimer : Last Date to Apply for the Job has not been provided by the Employer. We have assumed 20 days from the date of publish of notification as the last date to apply for the below Job.

6. Source: nisg.org