NPCI Recruitment 2022 for Lead

Vacancy Circular No:

National Payments Corporation of India (NPCI)
invites applications for recruitment of Lead

Lead

Number of Vacancy: 1 Posts

Educational Qualification: B.Tech/B.E

1. Post Name: Lead UDIR

2. Location: - Goregaon

3. Experience- 10 to 15years

4. Qualification: B.Tech

5. Roles and Responsibilities :

a. This role is in Product vertical to develop and implement Online Dispute Resolution process (UDIR) for all online products of NPCI. It shall include knowing the functionalities of all online products, transaction flow and exceptions which results into customer queries or disputes.

b. To work with members, product and operations team to define the UDIR process for each of the transaction types. Preparing the requirements, co-ordinate with Tech team for development and do system changes in core products to support UDIR.

c. Assisting members in development, addressing queries/provide clarification, Certification and on-boarding them on UDIR. Monitor member bank performance, intervene / escalations for improving the performance and working with product and Operations team for achieving online resolutions of customer complaints.

d. It shall also include preparing presentations, MIS and reports for internal and external audiences. The role shall assist in gathering and analyzing the best practices adopted by banks as part of their interaction with them and their vendors.

6. Principal Accountabilities:

i. Accountabilities

ii. Closely monitor the performance for member banks.

iii. To onboard member banks on UDIR for all online products

iv. Assist in gathering and analyzing the best practices adopted by banks and for preparing presentations, MIS and reports

v. implement changes for regulatory and network prescribed compliances

7. Major Challenges:

a. Engaging with internal teams for prioritization – Product, Operations and Technology for implementing UDIR

b. Close coordination with internal teams for addressing production issues and supporting member banks.

c. To support banks for onboarding on UDIR and complying with regulatory mandates and network prescribed requirements within specified timelines.

d. Liaison with RBI and other stakeholders for UDIR projects and reporting.