Tamilnad Mercantile Bank Ltd Invites Application for Chief Learning Officer, Internal Ombudsman Recruitment 2022

Vacancy Circular No:

Tamilnad Mercantile Bank limited (TMB)
invites applications for recruitment of Chief Learning Officer, Internal Ombudsman

Chief Learning Officer, Internal Ombudsman

Number of Vacancy: 2 Posts

Educational Qualification: Any Graduate, Any Post Graduate, Retired Staff

Tamilnad Mercantile Bank Ltd., one of the leading Private Sector Banks in India invites e-application for the following posts. Please read all the details, information and instructions carefully.

1. Name of the Post: Chief Learning Officer (CLO)

2. Educational Qualification: Graduate / Post Graduate with CAIIB

3. Eligibility: AGM and above cadres in Public / Private Sector scheduled commercial banks

4. Remuneration: The salary / remuneration shall not be a constraint for suitable candidate

5. Contract Period: 3 Years

6. Experience: 3 years as Assistant General Manager / Vice President in public / private sector scheduled commercial banks. especially in Staff Training Centers

7. Preferred: MBA, Ph.D., in any specialization and interested in Learning and Development

8. Place of posting: Staff Training College, Nagercoil

9. Role & Responsibilities: Leadership Development & Collaborative Learning across the Bank, Measuring the quantum and quality of learning across the Bank through various indicators, Develop a Learnability Index for all personnel (i.e. a measure of the ability to learn of an individual). Training Need Analysis - Identification of new training in the areas like enhancing the productivity of employees, competitiveness, widens services of products, reduce costs, absenteeism, and improve delivery time to customers. To develop Training plan and learning goals for training programme and form a separate evaluation structure to measure the performance of staff before and after the training

1. Name of the Post: Internal Ombudsman

2. Educational Qualification: 

3. Eligibility: Retired or serving executive not below the rank of DGM or equivalent of Bank / Financial Sector / Regulatory Board. Executives / retired executives of Tamilnad Mercantile Bank are not eligible.

4. Remuneration: The salary / remuneration shall not be a constraint for suitable candidate.

5. Contract Period: Not exceeding 3 years

6. Experience: Minimum 20 years of experience in areas such as banking, regulation, supervision, payment and settlement systems and / or consumer protection.

7.  Role & Responsibilities: 

a) The Internal Ombudsman will deal only with the complaints that have already been examined by the Bank’s internal grievance redressal mechanism and have remained partly or wholly un-redressed.

b) The Internal Ombudsman shall analyse the pattern of complaints such as product / category wise, consumer groups wise, based on geographical location, etc. and suggest means for taking actions to address the root cause of complaints of different nature.

c) The Internal Ombudsman shall examine the complaints on the basis of records/documents available with the Bank & comments/clarifications furnished by the Bank to specific queries of the Internal Ombudsman.

d) The Internal Ombudsman may hold meetings with concerned functionaries/departments of the Bank and seek any record/document available with the Bank that is necessary to examine the complaint. To ensure resolution through conciliation, the Internal Ombudsman may seek direct feedback / clarifications from the complainant.