IOB Recruitment 2026: 1 Advisor – Customer Service – Apply Online @ iob.bank.in

Post-Wise Vacancy & Pay Scale

Eligibility Criteria & Educational Qualification

• Post: Advisor – Customer Service
• Educational Qualification: Graduation / Post-Graduation from a recognized university.
• Experience: Minimum 20 years of experience in Public Sector Banks (PSBs).
• Domain Knowledge: Candidates must have up-to-date knowledge of changes and guidelines in the banking sector specific to PSBs.
• Functional Exposure: Wide exposure in the Customer Service Function either at Central Office / Head Office or Regional Office / Zonal Office.
• Age Limit: Maximum 65 years (below 65) as on 01.09.2026 inclusive. No age relaxation specified in the notification.
• Eligibility for Retired Officers: Officials must have retired from PSB services in the normal course or on superannuation, including VRS. Officers retired under CRS or any punishment are NOT eligible.
• No Pending Cases: No case should be pending against the retired officer at the time of application submission or during empanelment.

Selection Process & Screening Clause

The selection process for IOB Advisor – Customer Service consists of the following:

• Stage 1 – Online Application Screening: Only eligible candidates will be called for a personal interview based on details provided in the online application.
• Stage 2 – Personal Interview: The interview carries an aggregate of 100 marks, evaluating subject knowledge, communication skills, presentation, and attitude.
• Final Merit: Final selection is based on the marks obtained in the personal interview process and according to merit ranking.

Important Notes:

• No TA/DA will be paid to candidates for attending the personal interview.
• The engagement is on a contract basis for a period of 03 years, subject to annual performance reviews.
• The appointment can be terminated by one month's notice on either side or salary and allowances in lieu thereof.
• Provisions of PF, gratuity, and pension do not apply to this contractual engagement.
• Canvassing in any form will be treated as disqualification.

Required Documents & Instructions for Candidates

• Birth Certificate / SSC Certificate for Proof of Date of Birth
• Final Degree Certificate in Graduation / Post-Graduation / CAIIB / Other Professional Courses (single PDF if multiple degrees)
• Work Experience Certificate along with Relieving or Retirement Letter
• No Objection Certificate from Retiring Bank (where applicable)
• Printout of Online Application Form along with Online Payment E-Receipt
• Valid Category / Caste Certificate (if applicable)
• Recent Passport-Size Photographs & Valid Photo ID Proof

How to Apply Online for IOB Advisor – Customer Service

1. Visit the official website www.iob.bank.in and navigate to the "Careers" page.
2. Click on the link "Engagement of Advisor – Customer Service on Contract Basis".
3. Click "Click here to Register Online" to receive a Registration Number and Password.
4. Click "Click here to Apply Online" and enter all required details in the online application form.
5. Upload a scanned photograph and signature in accordance with specifications in Annexure I.
6. Verify all filled details using the "RECHECK" or "PREVIEW" button, then click "Submit".
7. Click "Upload Relevant Documents" to upload required documents in PDF format (each file less than 200KB).
8. Click "Online Payment of Intimation Charge" and pay Rs. 1,000/- (inclusive of GST) through Debit Card, Credit Card, or Internet Banking.
9. Print the system-generated online application form and save it for future reference.

Frequently Asked Questions

What is the last date to apply for IOB Advisor – Customer Service Recruitment 2026?

The last date for online registration and payment of intimation charges is 09 October 2026. The online application window opens on 29 September 2026.

What is the selection process for IOB Advisor – Customer Service?

Selection is through a Personal Interview carrying 100 marks, focusing on subject knowledge, communication skills, and presentation. Final merit is based on interview marks and merit ranking. No TA/DA will be paid for attending the interview.

What is the application fee for IOB Advisor – Customer Service?

The application fee is Rs. 1,000/- (inclusive of GST) for all candidates. It is non-refundable and must be paid through online mode only. Bank transaction charges for non-IOB internet banking or credit card payments must be borne by the candidate.

Is this a permanent government job or a contractual position?

This is a contractual engagement. The post of Advisor – Customer Service is offered on a contract basis for a period of 03 years, subject to annual performance reviews. The engagement can be terminated by one month's notice on either side. Provisions of PF, gratuity, and pension do not apply. This is not a permanent government job appointment.

What is the salary for IOB Advisor – Customer Service?

The remuneration is Rs. 50,000/- per month (with relevant TDS deducted). On outstation duty, eligible Traveling and Halting Allowances at par with Officers in SMG Scale IV of the bank will be paid. No other allowance, benefit, or facility is payable.

Who is eligible to apply for this recruitment?

Only retired Public Sector Bank officers who have retired in the normal course or on superannuation (including VRS) are eligible. Officers retired under CRS or any punishment are not eligible. Candidates must hold a Graduation / Post-Graduation qualification with a minimum of 20 years of experience in PSBs and wide exposure in the Customer Service Function. Maximum age limit is below 65 years as on 01.09.2026.