Bank of Baroda Recruitment 2022 for Internal Ombudsman

Vacancy Circular No:

Bank of Baroda
invites applications for recruitment of Internal Ombudsman

Internal Ombudsman

Job Location:

Baroda Corporate Centre
Plot No C26 G Block Bandra Kurla Complex Bandra (East) , Mumbai, 400051 Maharashtra

Last Date: 18 February 2022

Employment Type: Full Time

Number of Vacancy: 1 Posts

Bank of Baroda Recruitment 2022
Bank of Baroda Recruitment 2022 Recruitment 2022	Details
Job Role	Internal Ombudsman
Education Requirement
Total Vacancy	1 Post
Job Locations	Mumbai
Age Limit	Not to exceed 65 years
Experience	15 - 20 years
Salary	200000(Per Month)
Posted on	29 Jan, 2022
Last Date To Apply	18 Feb, 2022

Educational Qualification: Any Graduate

Recruitment Of Internal Ombudsman On Contract Basis In Bank Of Baroda

1. Post Name: Internal Ombudsman - 01

2. Education Qualification: Graduation (in any discipline) (recognized / approved by Govt. / Govt. bodies / AICTE)

3. Work Experience:

i. The applicant should be a retired (superannuated) or serving officer, not below the rank of Deputy General Manager, or equivalent of another Bank/ Financial Sector Regulatory Body (i.e. other than Bank of Baroda, including erstwhile Vijaya Bank & erstwhile Dena Bank)

ii. He/ She should possess necessary skills and experience of minimum seven years of working in areas such as banking, regulation, supervision, payment and settlement systems and/or consumer protection.

4. Consolidated Amount of Rupees Two Lakhs per month (R 2,00,000/-p.m.)

5. Nature Of Employment: Contractual Engagement for a fixed term of not less than three years, but not exceeding five years.

6. Roles & Responsibilities Of Internal Ombudsman

i. Internal Ombudsman shall not handle complaints received directly from the customer or members of public. In other words, the Internal Ombudsman will deal only with the complaints that have already been examined by the Bank’s Internal grievance redressal mechanism and have remained partly or wholly un-redressed.

ii. The Internal Ombudsman shall not represent the Bank in legal cases arising out of complaints examined by the Bank and the Internal Ombudsman.

iii. The Internal Ombudsman shall immediately refer back to Bank all such complaints which are outside the purview of the Scheme

iv. The Internal Ombudsman shall report to the Managing Director/ Executive Director of the Bank handling customer grievances.

v. The Internal Ombudsman shall analyze the pattern of complaints such as product/ category wise, consumer groups wise, based on geographical locations, etc. and suggest means for taking actions to address the root cause of complaints of different nature.

Pay Scale:
INR
200000(Per Month)

Age Limit: Not to exceed 65 years

Selection Procedure

1. Selection will be based on short listing and subsequent round of Personal Interview and/or any other selection method.

2. Bank reserves the right to change (cancel/ modify/ add) any of the criteria, method of selection and provisional allotment etc.

3. The Bank reserves its right to call candidates in a particular ratio, at its sole discretion, as per the Banks requirement.

4. Adequate number of candidates as decided by the Bank will be shortlisted based on their qualification, experience, overall suitability or any other parameters as decided by the Bank for Interview. The shortlisted candidates will be called for the selection process (PI/any other selection method) and merely applying / being eligible for the post does not entitle the candidate to be eligible/invited for the selection process.

5. The qualifying marks in Interview/selection procedure will be decided by the Bank.

6. A candidate should qualify in all the processes of selection i.e. PI and/or other selection method (as the case may be) and should be sufficiently high in the merit to be shortlisted for subsequent process.

7. In case more than one candidate scores the cut off marks (common mark at cut off point), such candidates will be ranked according to their age in descending order.

How to Apply:

1. Candidates are required to have a valid personal email ID and Contact Number. It should be kept active till completion of this recruitment project.

2. Bank may send call letters for Personal interview and/or Selection Process on the registered Email ID. In case, a candidate does not have a valid personal email ID, he/she should create his/ her new email ID before applying

3. Online Registration of Application starts from: 29.01.2022

4. Last date for Online Registration of Application & Payment of fees: 18.02.2022

5. Guidelines For Filling Online Application:

i. Candidates should visit Bank’s website www.bankofbaroda.in/Career.htm and register themselves online in the appropriate Online Application Format, available through the link being enabled on the Careers - Current Opportunities -

Recruitment of Internal Ombudsman on Contract Basis on the Bank’s website & pay the application fee using Debit Card / Credit Card / Internet Banking etc.

ii. Candidates need to upload their Bio-data while filling online application. Candidates are also required to upload their scanned photograph, signature and other documents related to their eligibility. Please refer to regarding scanning of photograph & signature and upload of documents.

iii. Candidates are advised to carefully fill in the online application themselves as no change in any of the data filled in the online application will be possible/ entertained. Prior to submission of the online application, candidates are advised to verify the details in the online application form and modify the same if required. No change is permitted after clicking on SUBMIT button. Visually Impaired candidates will be responsible for getting the details filled in/carefully verifying, in the online application and ensuring that the same are correct prior to submission as no change is possible after submission.

iv. The name of the candidate should be spelt correctly in the application as it appears in the certificates/ mark sheets. Any change/ alteration found may disqualify the candidature.

v. An online application which is incomplete in any respect and unsuccessful fee payment will not be considered as valid.

vi. Candidates shall also be required to submit supporting documents such as Date of Birth Proof, Graduation Certificate, Other Certifications, Experience Letter, etc. at the time of submitting the online application form

vii. Candidates are advised in their own interest to apply online much before the closing date and not to wait till the last date to avoid the possibility of disconnection / inability / failure to log on to the website on account of heavy load on internet or website jam

viii. Bank of Baroda does not assume any responsibility for the candidates not being able to submit their applications within the last date on account of aforesaid reasons or for any other reason beyond the control of Bank of Baroda.

Important Dates:

Published on: 29 January 2022

Last date for application is: 18 February 2022

For more details, please refer to official notification at Download Official Notification

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Last Date for application: 19 July 2022

Job Location: Baroda Corporate Centre Plot No C26 G Block Bandra Kurla Complex Bandra (East) , Mumbai