National Payments Corporation of India Invites Application for Senior Associate Recruitment 2022

Vacancy Circular No:

National Payments Corporation of India (NPCI)
invites applications for recruitment of Senior Associate

Senior Associate

Number of Vacancy: 1 Posts

Educational Qualification: B.Tech/B.E, M.E/M.Tech

1. Post Name: Senior Associate CTS Run Tech

2. Experience : 3 to 5 years

3. Location : Chennai

4. Qualification : BE / B’TECH / ME / M’TECH

5. Production application monitoring and support. Manage day-to-day incident and problem resolution.

6. Coordinate with various teams and raise support ticket for all issues, analyse root cause and assist inefficient resolution of all production processes. Maintain logs of all issues and ensure resolutions per quality assurance tests for all production processes.

7. Study potential areas for service improvement and raise proposals with the reporting manager and taking up further with build team. Actively identify incidents and manage the incident resolution process to provide service recovery.

8. Follow standard procedures for proper escalation of unresolved issues to appropriate cross functional teams. Provide prompt and accurate response to customers and guide users with instructions. 

9. Ensure KPIs are met consistently to achieve customer experience excellence. May have to do extended working hours when we have any Critical Production issues reported (on a need basis) Part of maintenance activities/Testing on the Application.

10. Supporting/facilitating UAT. Coordinate with Build team, vendors and ensure effective application services to ensure reliability of all applications. Tracking down the issues with the application server/ Database server and ensuring minimum downtime for any given application.

11. Manage production deployment builds and patches as part of the controlled release processes. Plan and perform application maintenance and patch deployment, following standards and best practices.

12. Good working knowledge on Payments/Banking Domain. Good Knowledge on Windows server, Linux, Oracle SQL and Automation tools.

13. Disclaimer : Last Date to Apply for the Job has not been provided by the Employer. We have assumed 20 days from the date of publish of notification as the last date to apply for the below Job.

14. Source: npci.org.in