SBI Recruitment 2022 for 11 Specialist Cadre Officer

Nariman Point, Mumbai, 400021 Maharashtra

State Bank of India invites On-line application from Indian citizen for appointment in the following Specialist Cadre Officer posts on contract basis.

1. Position: Vice President & Head (Contact Centre Transformation)

2. No of Post: 01

3. Educational Qualification: Graduation degree in Engineering / IT or Computer Science from a recognized University. Computer Science / IT graduates / post-graduation in IT related fields will be preferred

4. Work Experience & Specific Skill as on 01.04.2022: 

● Post qualification experience of minimum 10 yrs with at least 5-7 yrs experience in running Digital Transformation/Change Management projects across large and complex accounts in the customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc.

● Deep knowledge of contact centre fundamentals, service excellence, and client management. 

● Excellent communication skills, 

● Strong team management skills

● Knowledge of Digital deployment of applications through call centres

5. Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidate. CTC will depend upon experience and emoluments of candidate in the present employment and place of posting.

1. Position: Senior Special ExecutiveProgram Manager Contact Centre

2. No of Post: 04

3. Educational Qualification: Graduation degree in Engineering / IT or Computer Science from a recognized University. Computer science / IT graduates / post-graduation in IT related fields will be preferred

4. Work Experience & Specific Skill as on 01.04.2022: 

● Post Qualification experience of minimum 5 yrs. with at least 2 yrs experience as Program Manager across Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) (preferred), global e-commerce, etc. 

● Experienced in identifying process gaps and measuring Key Performance Indicator (KPI) 

● Managing projects for customer journeys

● Designing customer journeys

● IT service Management workflow configurations 

● Hands on experience in configurations for Event management & Information Technology Infrastructure Library (ITIL) standards

5. Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidate. CTC will depend upon experience and emoluments of candidate in the present employment and place of posting.

1. Position: Senior Special ExecutiveCustomer experience, Training & Scripts Manager (Inbound & Outbound)

2. No of Post: 02

3. Educational Qualification: Graduate from a recognized University Postgraduate in Human Resource Management will be Preferred.

4. Work Experience & Specific Skill as on 01.04.2022: 

● Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in managing Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) (preferred), global e-commerce, etc. (Preferably-Customer Operations Performance Centre (COPC) certified organizations)

● Deep knowledge of contact centre fundamentals of Banking Financial Services and Insurance Sector (BFSI), service excellence, and client management

● Excellent communication skills, both written and verbal to manage international client communications (English and Hindi languages)

● Strong team management skills

5. Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidate. CTC will depend upon experience and emoluments of candidate in the present employment and place of posting.

1. Position: Senior Special ExecutiveCommand Centre Manager

2. No of Post: 03

3. Educational Qualification: Graduate from a recognized University Postgraduate in Quality Management /Analytics/ Data Sciences will be preferred.

4. Work Experience & Specific Skill as on 01.04.2022: 

● Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in managing Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc. 

● Deep knowledge of contact centre fundamentals, service excellence, and client management

● Strong team management skills 

● Data analysis

● Managing strong MIS / development of new Management Information System (MIS) 

● Designing dashboards 

● Troubleshooting

● IT service Management workflow configuration

5. Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidate. CTC will depend upon experience and emoluments of candidate in the present employment and place of posting.

1. Position: Senior Special ExecutiveCommand Centre Manager

2. No of Post: 01

3. Educational Qualification: Graduation degree in Engineering / IT or Computer Science from a recognized University. Computer science / IT graduates / post-graduation in IT related fields will be preferred

4. Work Experience & Specific Skill as on 01.04.2022: 

● Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in campaign management in the outbound BPO domain or in captive centre of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc.

● Deep knowledge of contact centre fundamentals, outbound Contact Centre efficacy, etc. 

● Prior experience of Improving KPIs such as connect percentage, dial outs, etc. 

● Strong team management and data driven skills 

● Troubleshooting 

● Hands on experience in configurations for Event management & Information Technology Infrastructure Library (ITIL) standards

5. Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidate. CTC will depend upon experience and emoluments of candidate in the present employment and place of posting.

6. ADVERTISEMENT No. CRPD/SCO/2022-23/05

Selection Procedure

1. Selection Procedure:

● Short listing

● Interview &

● CTC Negotiation

2. The selection of candidates will be based on Short listing, Interview & CTC Negotiation. 

3. Shortlisting:

Mere fulfilling minimum qualification and experience will not vest any right in candidate for being called for interview. The Short listing Committee constituted by the Bank will decide the short listing parameters and thereafter, adequate number of candidates, as decided by the Bank will be shortlisted and called for interview. The decision of the bank to call the candidates for the interview shall be final. No correspondence will be entertained in this regard.

4. Interview: Interview will carry 100 marks. The qualifying marks in interview will be decided by Bank. No correspondence will be entertained in this regard.

5. Merit List:

Merit list for selection will be prepared in descending order on the basis of scores obtained in interview only. In case more than one candidate score the cut-off marks (common marks at cut-off point), such candidates will be ranked according to their age in descending order, in the merit.

How to Apply:

For more details, please refer to official notification at Download Official Notification