SBI Recruitment 2022 for 11 Specialist Cadre Officer - MySarkariNaukri.com

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SBI Recruitment 2022 for 11 Specialist Cadre Officer

Vacancy Circular No:

State Bank of India (SBI)
invites applications for recruitment of Specialist Cadre Officer

Specialist Cadre Officer

Job Location:


Nariman Point, Mumbai, 400021 Maharashtra

Last Date: 04 May 2022
Employment Type: Full Time

Number of Vacancy: 11 Posts

SBI Job opening 2022
SBI Job opening 2022 Recruitment 2022 Details
Job Role Specialist Cadre Officer
Education Requirement Any Graduate, M.Sc
Total Vacancy 11 Posts
Job Locations Mumbai
Age Limit Max Age as on 01.04.2022: 35 to 50 years
Experience 5 - 10 years
Salary Not Disclosed
Posted on 12 Apr, 2022
Last Date To Apply 04 May, 2022

Educational Qualification: Any Graduate, B.Tech/B.E, M.Sc, M.E/M.Tech

Experience: Please refer to official document

Skills / Eligibility

State Bank of India invites On-line application from Indian citizen for appointment in the following Specialist Cadre Officer posts on contract basis.

1. Position: Vice President & Head (Contact Centre Transformation)

2. No of Post: 01

3. Educational Qualification: Graduation degree in Engineering / IT or Computer Science from a recognized University. Computer Science / IT graduates / post-graduation in IT related fields will be preferred

4. Work Experience & Specific Skill as on 01.04.2022: 

● Post qualification experience of minimum 10 yrs with at least 5-7 yrs experience in running Digital Transformation/Change Management projects across large and complex accounts in the customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc.

● Deep knowledge of contact centre fundamentals, service excellence, and client management. 

● Excellent communication skills, 

● Strong team management skills

● Knowledge of Digital deployment of applications through call centres

5. Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidate. CTC will depend upon experience and emoluments of candidate in the present employment and place of posting.

 

1. Position: Senior Special ExecutiveProgram Manager Contact Centre

2. No of Post: 04

3. Educational Qualification: Graduation degree in Engineering / IT or Computer Science from a recognized University. Computer science / IT graduates / post-graduation in IT related fields will be preferred

4. Work Experience & Specific Skill as on 01.04.2022: 

● Post Qualification experience of minimum 5 yrs. with at least 2 yrs experience as Program Manager across Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) (preferred), global e-commerce, etc. 

● Experienced in identifying process gaps and measuring Key Performance Indicator (KPI) 

● Managing projects for customer journeys

● Designing customer journeys

● IT service Management workflow configurations 

● Hands on experience in configurations for Event management & Information Technology Infrastructure Library (ITIL) standards

5. Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidate. CTC will depend upon experience and emoluments of candidate in the present employment and place of posting.

 

1. Position: Senior Special ExecutiveCustomer experience, Training & Scripts Manager (Inbound & Outbound)

2. No of Post: 02

3. Educational Qualification: Graduate from a recognized University Postgraduate in Human Resource Management will be Preferred.

4. Work Experience & Specific Skill as on 01.04.2022: 

● Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in managing Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) (preferred), global e-commerce, etc. (Preferably-Customer Operations Performance Centre (COPC) certified organizations)

● Deep knowledge of contact centre fundamentals of Banking Financial Services and Insurance Sector (BFSI), service excellence, and client management

● Excellent communication skills, both written and verbal to manage international client communications (English and Hindi languages)

● Strong team management skills

5. Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidate. CTC will depend upon experience and emoluments of candidate in the present employment and place of posting.

 

1. Position: Senior Special ExecutiveCommand Centre Manager

2. No of Post: 03

3. Educational Qualification: Graduate from a recognized University Postgraduate in Quality Management /Analytics/ Data Sciences will be preferred.

4. Work Experience & Specific Skill as on 01.04.2022: 

● Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in managing Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc. 

● Deep knowledge of contact centre fundamentals, service excellence, and client management

● Strong team management skills 

● Data analysis

● Managing strong MIS / development of new Management Information System (MIS) 

● Designing dashboards 

● Troubleshooting

● IT service Management workflow configuration

5. Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidate. CTC will depend upon experience and emoluments of candidate in the present employment and place of posting.

 

1. Position: Senior Special ExecutiveCommand Centre Manager

2. No of Post: 01

3. Educational Qualification: Graduation degree in Engineering / IT or Computer Science from a recognized University. Computer science / IT graduates / post-graduation in IT related fields will be preferred

4. Work Experience & Specific Skill as on 01.04.2022: 

● Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in campaign management in the outbound BPO domain or in captive centre of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc.

● Deep knowledge of contact centre fundamentals, outbound Contact Centre efficacy, etc. 

● Prior experience of Improving KPIs such as connect percentage, dial outs, etc. 

● Strong team management and data driven skills 

● Troubleshooting 

● Hands on experience in configurations for Event management & Information Technology Infrastructure Library (ITIL) standards

5. Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidate. CTC will depend upon experience and emoluments of candidate in the present employment and place of posting.

6. ADVERTISEMENT No. CRPD/SCO/2022-23/05

Pay Scale:
INR
Not Disclosed

Age Limit: Max Age as on 01.04.2022: 35 to 50 years

Selection Procedure

1. Selection Procedure:

● Short listing

● Interview &

● CTC Negotiation

2. The selection of candidates will be based on Short listing, Interview & CTC Negotiation. 

3. Shortlisting:

Mere fulfilling minimum qualification and experience will not vest any right in candidate for being called for interview. The Short listing Committee constituted by the Bank will decide the short listing parameters and thereafter, adequate number of candidates, as decided by the Bank will be shortlisted and called for interview. The decision of the bank to call the candidates for the interview shall be final. No correspondence will be entertained in this regard.

4. Interview: Interview will carry 100 marks. The qualifying marks in interview will be decided by Bank. No correspondence will be entertained in this regard.

5. Merit List:

Merit list for selection will be prepared in descending order on the basis of scores obtained in interview only. In case more than one candidate score the cut-off marks (common marks at cut-off point), such candidates will be ranked according to their age in descending order, in the merit.

How to Apply:

i. Candidates will be required to register themselves online through the link available on SBI website https://bank.sbi/web/careers and pay the application fee using Internet Banking/ Debit Card/ Credit Card etc.

ii. Candidates should first scan their latest photograph and signature. Online application will not be registered unless candidate uploads his/her photo and signature as specified on the online registration page (under ‘How to Upload Documents”). 

iii. Candidates should fill the application carefully. Once application is filled-in completely, candidate should submit the same. In the event of candidate not being able to fill the application in one go, he can save the information already entered.

a. When the information/ application is saved, a provisional registration number and password is generated by the system and displayed on the screen.

b. Candidate should note down the registration number and password. They can re-open the saved application using registration number and password and edit the particulars, if needed.

c. This facility of editing the saved information will be available for three times only. Once the application is filled completely, candidate should submit the same and proceed for online payment of fee.

iv. After registering online, the candidates are advised to take a printout of the system generated online application forms.

v. Online Registration of Application and Online Payment of Fee: From 13.04.2022 To 04.05.2022


Important Dates:

Published on: 12 April 2022

Last date for application is: 04 May 2022

For more details, please refer to official notification at

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About State Bank Of India Recruitment

About State Bank Of India

State Bank of India is an Indian multinational public sector bank and financial services statutory body headquartered in Mumbai, Maharashtra. SBI is the 43rd largest bank in the world and ranked 221st in the Fortune Global 500 list of the world's biggest corporations of 2020, being the only Indian bank on the list.

Official Address:
Maker Chambers 3, Ground Floor, Nariman Point, Mumbai, Maharashtra 400021 Mumbai, Maharashtra 400021
Phone: 022- 2202 2799
Fax:

State Bank Of India (SBI) is India's largest bank, thus the largest employer in the Banking sector. SBI often has an opening for Clerical Staff, Cadre Officers, General Managers, Probationary officers, etc.

To apply for openings at SBI, one needs to apply online. SBI recruitment process includes a preliminary examination followed by SBI Recruitment Test, and then Group Discussion and Personal Interview. Candidates should be computer literate.

Central Recruitment & Promotion Department is responsible for major recruitment in SBI

Similar Searches: SBI , Bank

Frequently Asked Questions (FAQs)

How many vacancies are there?

There are 11 vacancies in total. Specialist Cadre Officer: 11 Posts,

What is the Pay Scale for Specialist Cadre Officer, Skills / Eligibility?

The Payscale is as follows Specialist Cadre Officer: INR Not Disclosed,

When can I can apply for Specialist Cadre Officer, Skills / Eligibility job at State Bank Of India

You can go through the offical document provided, and follow the instructions to apply online. Always follow the dates mentioned in the official PDF.

Where will I be placed if selected?

The selected candidate will be placed in Nariman Point, Mumbai

What is State Bank Of India Specialist Cadre Officer: 11 Posts, Application Last Date

The last date to apply for State Bank Of India Specialist Cadre Officer: 11 Posts, is 4th May, 2022

How can I apply for this job?

Complete information regarding this job is given on this page. Link to official document is also provided. The candidates are adivsed to go through it thorouly before Apply Online. If the job interests you and you are eligible for Specialist Cadre Officer, Skills / Eligibility, then click on the apply online link given below. You can apply online. Remember the last date to apply for this job is 4th May, 2022