State Bank Of India Specialist Cadre Officer Recruitment 2022: Advertisement for the post of Specialist Cadre Officer in State Bank Of India. Candidates are advised to read the details, and eligibility criteria mentioned below for this vacancy. The eligible candidates can submit their application directly before 11 May 2022. Candidates can check the latest State Bank Of India Recruitment 2022 Specialist Cadre Officer Vacancy 2022 details and apply online at the https://www.sbi.co.in/ recruitment 2022 page.
Vacancy Circular No:
State Bank of India (SBI)
invites applications for recruitment of Specialist Cadre Officer
Number of Vacancy: 11 Posts
| SBI Recruitment 2022 | Details |
|---|---|
| Company | SBI |
| Job Role | Specialist Cadre Officer |
| Education Requirement | Any Graduate, M.Sc |
| Total Vacancy | 11 Posts |
| Job Locations | Mumbai |
| Age Limit | Max Age as on 01.04.2022: 35 to 50 years |
| Experience | 5 - 10 years |
| Salary | Not Disclosed |
| Posted on | 05 May, 2022 |
| Last Date To Apply | 11 May, 2022 |
Educational Qualification: Any Graduate, B.Tech/B.E, M.Sc
State Bank of India invites On-line application from Indian citizen for appointment in the following Specialist Cadre Officer posts on contract basis.
1. Position: Vice President & Head (Contact Centre Transformation)
2. No of Post: 01
3. Educational Qualification: Graduation degree in Engineering / IT or Computer Science from a recognized University. Computer Science / IT graduates / post-graduation in IT related fields will be preferred
4. Work Experience & Specific Skill as on 01.04.2022:
● Post qualification experience of minimum 10 yrs with at least 5-7 yrs experience in running Digital Transformation/Change Management projects across large and complex accounts in the customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc.
● Deep knowledge of contact centre fundamentals, service excellence, and client management.
● Excellent communication skills,
● Strong team management skills
● Knowledge of Digital deployment of applications through call centres
5. Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidate. CTC will depend upon experience and emoluments of candidate in the present employment and place of posting.
1. Position: Senior Special ExecutiveProgram Manager Contact Centre
2. No of Post: 04
3. Educational Qualification: Graduation degree in Engineering / IT or Computer Science from a recognized University. Computer science / IT graduates / post-graduation in IT related fields will be preferred
4. Work Experience & Specific Skill as on 01.04.2022:
● Post Qualification experience of minimum 5 yrs. with at least 2 yrs experience as Program Manager across Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) (preferred), global e-commerce, etc.
● Experienced in identifying process gaps and measuring Key Performance Indicator (KPI)
● Managing projects for customer journeys
● Designing customer journeys
● IT service Management workflow configurations
● Hands on experience in configurations for Event management & Information Technology Infrastructure Library (ITIL) standards
5. Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidate. CTC will depend upon experience and emoluments of candidate in the present employment and place of posting.
1. Position: Senior Special ExecutiveCustomer experience, Training & Scripts Manager (Inbound & Outbound)
2. No of Post: 02
3. Educational Qualification: Graduate from a recognized University Postgraduate in Human Resource Management will be Preferred.
4. Work Experience & Specific Skill as on 01.04.2022:
● Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in managing Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) (preferred), global e-commerce, etc. (Preferably-Customer Operations Performance Centre (COPC) certified organizations)
● Deep knowledge of contact centre fundamentals of Banking Financial Services and Insurance Sector (BFSI), service excellence, and client management
● Excellent communication skills, both written and verbal to manage international client communications (English and Hindi languages)
● Strong team management skills
5. Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidate. CTC will depend upon experience and emoluments of candidate in the present employment and place of posting.
1. Position: Senior Special ExecutiveCommand Centre Manager
2. No of Post: 03
3. Educational Qualification: Graduate from a recognized University Postgraduate in Quality Management /Analytics/ Data Sciences will be preferred.
4. Work Experience & Specific Skill as on 01.04.2022:
● Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in managing Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc.
● Deep knowledge of contact centre fundamentals, service excellence, and client management
● Strong team management skills
● Data analysis
● Managing strong MIS / development of new Management Information System (MIS)
● Designing dashboards
● Troubleshooting
● IT service Management workflow configuration
5. Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidate. CTC will depend upon experience and emoluments of candidate in the present employment and place of posting.
1. Position: Senior Special ExecutiveCommand Centre Manager
2. No of Post: 01
3. Educational Qualification: Graduation degree in Engineering / IT or Computer Science from a recognized University. Computer science / IT graduates / post-graduation in IT related fields will be preferred
4. Work Experience & Specific Skill as on 01.04.2022:
● Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in campaign management in the outbound BPO domain or in captive centre of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc.
● Deep knowledge of contact centre fundamentals, outbound Contact Centre efficacy, etc.
● Prior experience of Improving KPIs such as connect percentage, dial outs, etc.
● Strong team management and data driven skills
● Troubleshooting
● Hands on experience in configurations for Event management & Information Technology Infrastructure Library (ITIL) standards
5. Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidate. CTC will depend upon experience and emoluments of candidate in the present employment and place of posting.
6. ADVERTISEMENT No. CRPD/SCO/2022-23/05
Pay Scale:
INR
Not Disclosed
Age Limit: Max Age as on 01.04.2022: 35 to 50 years
1. Selection Procedure:
● Short listing
● Interview &
● CTC Negotiation
2. The selection of candidates will be based on Short listing, Interview & CTC Negotiation.
3. Shortlisting:
Mere fulfilling minimum qualification and experience will not vest any right in candidate for being called for interview. The Short listing Committee constituted by the Bank will decide the short listing parameters and thereafter, adequate number of candidates, as decided by the Bank will be shortlisted and called for interview. The decision of the bank to call the candidates for the interview shall be final. No correspondence will be entertained in this regard.
4. Interview: Interview will carry 100 marks. The qualifying marks in interview will be decided by Bank. No correspondence will be entertained in this regard.
5. Merit List:
Merit list for selection will be prepared in descending order on the basis of scores obtained in interview only. In case more than one candidate score the cut-off marks (common marks at cut-off point), such candidates will be ranked according to their age in descending order, in the merit.
i. Candidates will be required to register themselves online through the link available on SBI website https://bank.sbi/web/careers and pay the application fee using Internet Banking/ Debit Card/ Credit Card etc.
ii. Candidates should first scan their latest photograph and signature. Online application will not be registered unless candidate uploads his/her photo and signature as specified on the online registration page (under ‘How to Upload Documents”).
iii. Candidates should fill the application carefully. Once application is filled-in completely, candidate should submit the same. In the event of candidate not being able to fill the application in one go, he can save the information already entered.
a. When the information/ application is saved, a provisional registration number and password is generated by the system and displayed on the screen.
b. Candidate should note down the registration number and password. They can re-open the saved application using registration number and password and edit the particulars, if needed.
c. This facility of editing the saved information will be available for three times only. Once the application is filled completely, candidate should submit the same and proceed for online payment of fee.
iv. After registering online, the candidates are advised to take a printout of the system generated online application forms.
v. Last Date Extended Till 11.05.2022
Published on: 05 May 2022
For more details, please refer to official notification at Download Official Notification
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State Bank of India (SBI) is a Fortune 500 company and a leading Indian Multinational, Public Sector Banking and Financial services statutory body headquartered in Mumbai. With a rich heritage and legacy spanning over 200 years, SBI is widely accredited as the most trusted Bank by Indians through generations. As the largest banking and financial services organization in India, SBI plays a pivotal role in the nation's economic growth and offers immense opportunities for government jobs and public sector careers.
Operating with an asset base of over Rs. 61 trillion, the bank serves over 50 crore customers through a vast network of over 22,500 branches, 63,580 ATMs/ADWMs, and 82,900 BC outlets. For aspirants seeking latest sarkari naukri and stable banking careers, State Bank Of India recruitment drives are highly anticipated. The bank is renowned for its transparent hiring processes for Probationary Officers (PO), Clerks, and Specialist Cadre Officers. SBI’s core values of Service, Transparency, Ethics, Politeness, and Sustainability ensure a professional and ethical work environment. With diversified subsidiaries like SBI General Insurance, SBI Life Insurance, SBI Mutual Fund, and SBI Card, and a global presence across 29 countries, SBI offers a platform for holistic career growth and national development.